The 3 Eee’s of Leadership...Engage, Empower, Enable
Andre
Villas Boas at 35 is the youngest manager to win the Europa League (with FC
Porto). “Being a manager is all about
emotions. I remember hearing about the Boston Philharmonic maestro whose
biggest breakthrough as a leader was realising he didn’t actually make any
sound himself; only his players did. He had to lead them but by harnessing
their emotions.”
As a
leader how do you win the hearts and minds of your team? A common theme I come
across is “my team are lazy/I make all the decisions/what’s the point of
delegating”. However if you step back
you just might see a different perspective.
Your
leadership style is directly reflected back by your team’s performance and
overall results.
Louise
was excellent at her job and was recently promoted to management. She was fired
up with best intentions and ideas to get more out of her team. Within a few
months the team were disengaged, she was stressed, working longer hours and
doubting her capability as a manager.
Her
previous excellent relationships turned to mistrust, the team did not support
her or the new ideas. Her boss questioned if he’d made a mistake in promoting
her.
During
our coaching Louise had time to reflect and see what was going wrong. The old
style of management, control and command, is a fast route to a disengaged and
demotivated team resulting in lower performance. There are times for this style
such as crises or safety issues however, modern day managers lead by engaging
and empowering their team enabling their organisation to achieve its objectives.
Louise
changed her approach. She fed back to each individual what they did well, asked
what were their challenges and what support did they need.
She
set up regular informal one-to-ones; she learnt to listen and to give
constructive feedback. She led with a coaching style of management, asking
questions not telling, opening a 2-way dialogue. Occasionally Louise would fall
back to old habits, however trust and rapport was now stronger and her team
could give her feedback.
An engaged
team become empowered and enabled to make better decisions; they accept
accountability and are motivated to do more.
Invest
in engaging your team and individuals. What can you do to empower them? Get it
right and watch your team and the results soar.
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